If your product appears to be defective, the first thing to do is report the defect here .

Our technical team will review your request and keep you informed.

If your product is still under warranty, repair costs are covered.

If your product is out of warranty or if examination of the product reveals that the repair is not covered by the warranty, you may request a repair at your expense.

If your order shows signs of external damage (damaged packaging), please contact our support immediately, taking care to provide us with your order number, a description of the damage and photos of the damage.

You will find more details on these subjects in our general conditions of sale .